EMBALLAGES LM is committed to protecting all personal information collected and used in the management of its activities.

PURPOSES OF INFORMATION COLLECTION

Our personal information protection policy outlines the standards for the collection, use, disclosure, and retention of your personal information. It also explains how we safeguard your personal information and your right to access it.

PERSONAL INFORMATION

Personal information is defined as any information or combination of information that pertains to an individual and can be used to identify them. However, an individual’s name, as well as their professional contact details such as their title, address, phone number, and professional email address, are not considered personal information. Personal information must be protected regardless of its medium or form, whether written, graphic, audio, visual, digital, or otherwise.

CONSENT

When we obtain information about you, we first seek your written consent for the collection, use, or disclosure of your collected information for the stated purposes. We will seek your consent for any other use, disclosure, or collection of your personal information or when the purposes for which your information was collected change.

Our company commits to using the provided information only for the purposes for which it was collected and retaining it for the duration necessary to fulfill the requested service. However, we may collect, use, or disclose information without your consent when permitted or required by law. In certain specific circumstances, we may collect, use, or disclose personal information without your knowledge or consent. Such circumstances arise when, for legal, medical, or security reasons, obtaining your consent is impossible or unlikely, or when the information is needed for investigating a potential breach of contract, preventing or detecting fraud, or enforcing the law.

LIMITS ON COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION

The purposes for which information is collected are generally to confirm an individual’s identity, create an employee record, and comply with legal requirements (certain information required for tax purposes). We limit the collection, use, and disclosure of your personal information only to the purposes we have indicated to you. Your personal information can be accessed only by authorized individuals, and only within the scope of the tasks assigned to them.

RETENTION OF INFORMATION

We retain your personal information for as long as necessary for the purposes for which it was collected. We must dispose of this information in accordance with the law and our records retention policy. When we dispose of your personal information, we take the necessary measures to ensure its confidentiality and prevent unauthorized access during the destruction process.

ACCURACY

Personal information must be as accurate, complete, and up-to-date as required by the purposes for which it is intended. Personal information used continuously, including personal information that may be shared with third parties, will generally be accurate and up-to-date, unless limitations regarding the accuracy of this information are clearly established. We do not routinely update personal information unless it is necessary to achieve the purposes for which it was collected. The degree of accuracy, update, and completeness of personal information depends on the data provided during the consent collection process.

RESPONSIBILITY

We are responsible for the personal information we hold or that is under our care, including information we entrust to third parties for processing. We require these third parties to maintain such information with strict standards of confidentiality and security. Our privacy officer oversees this personal information protection policy, related processes, and the procedures to protect this information. Our staff is informed and adequately trained on our policies and practices regarding personal information protection.

SECURITY MEASURES

We have implemented and continue to develop rigorous security measures to ensure that your personal information remains strictly confidential and is protected against loss, theft, and unauthorized access, communication, copying, use, or modification. These security measures include organizational measures such as restricting access to what is necessary, data backup and archiving using an external system, etc.; and technological measures such as password usage and encryption (e.g., frequent password changes and firewall usage).

ACCESS TO PERSONAL INFORMATION

Only authorized personnel can access information about you. The company ensures that these individuals are qualified to access such information and that access is necessary for the performance of their duties.

REQUESTS FOR ACCESS TO INFORMATION AND MODIFICATIONS

You have the right to know if we hold personal information about you and to review this personal information. You also have the right to ask questions about how this information was collected and used and to whom it has been disclosed. We will provide such information to you within a reasonable time from the date of receiving your written request. Reasonable fees may also be required to process your request.

In certain special circumstances, we may refuse to provide you with the requested information. Exceptions to your right of access include situations where the requested information concerns other individuals, where information cannot be disclosed due to legal, security, or copyright reasons, where the information was obtained as part of a fraud investigation, where the information can only be obtained at prohibitive costs, or where the information is subject to litigation or is privileged.

When we hold medical information about you, we may refuse to provide it to you directly and request that it be transmitted to a healthcare professional you have designated to receive it. You can verify the accuracy and completeness of your personal information and request its modification if necessary. Requests for modification will be processed within a reasonable time. Requests for access to personal information or modifications of personal information can be sent to the address below:

PERSONAL INFORMATION PROTECTION OFFICER

JEAN, GUILLAUME GUILLAUME.

JEAN@EMBALLAGESLM.COM

418-259-7710

COMPLAINTS AND QUESTIONS

You can contact the personal information protection officer at the aforementioned address. Any complaints regarding the protection of personal information should be directed to the personal information protection officer at the address provided above. We will investigate all complaints. If a complaint is deemed valid, appropriate measures will be taken, including, if necessary, the modification of policies and practices.

TRAINING AND AWARENESS

The company promotes best practices and respect for rights in transparency and personal information protection in various ways:

• It informs all team members (consent form);

• It displays the name and contact information of the person responsible for PI;

• It employs various awareness methods, including: Information sessions on personal information protection, reminders during team meetings, training for staff, a PI action plan, a logbook, etc.

APPLICATION

If you believe, for any reason, that the company has not adhered to these principles, please notify us by contacting our personal information protection officer. We will take the necessary steps to identify and rectify the issue within reasonable timeframes. Please use “Privacy Protection” as the subject.

POLICY UPDATES

This policy must be reviewed every three years. It should also be updated whenever there is a substantial change to legislation or regulatory requirements.

Update: (28/07/2023)